1. Introduction
Welcome to Medicatour Solutions Ltd (“we”, “us”, “our”). These Terms of Use (“Terms”) govern your access to and use of our website and the services we offer. By using our website or services, you agree explicitly to comply with and be bound by these Terms. If you do not agree to these Terms, you must discontinue using the website immediately.
2. Eligibility
You must be at least 18 years old to use this website and our services. By accessing the website, you confirm that you meet this requirement.
3. Scope of Services
Medicatour Solutions Ltd provides non-medical support services, including the coordination of appointments with licensed medical professionals and healthcare facilities, the arrangement of patient transport and other logistical aspects related to medical appointments, and care coordination with ongoing patient assistance during medical treatments. However, Medicatour Solutions Ltd explicitly does not provide medical diagnosis, treatment, or healthcare advice, as these remain the sole responsibility of licensed healthcare providers. Additionally, the Company does not arrange travel-related bookings such as flights, hotel accommodations, or visas—patients are required to handle these independently. Medicatour Solutions Ltd also does not handle or process any payments for medical treatments; all financial transactions are to be conducted directly between the patient and the healthcare provider.
4. Intellectual Property Rights
All content, materials, and information available on our website, unless uploaded by users, are the exclusive intellectual property of Medicatour Solutions Ltd, its affiliates, or authorized third-party providers. You may access, view, and use website content strictly for personal, non-commercial purposes.
You may not modify, copy, distribute, reproduce, or exploit any website content commercially without obtaining prior written consent from Medicatour Solutions Ltd.
5. Prohibited Use
By using the website, you agree not to damage, impair, or otherwise interfere with its proper operation; engage in any unlawful, abusive, or harassing behavior; use the website to infringe upon intellectual property rights or transmit unauthorized or harmful material; or breach any applicable laws or regulations.
6. User Registration
When registering on our website, you must provide accurate, current, and complete information. You must promptly update this information to maintain its accuracy.
Medicatour Solutions Ltd reserves the right to suspend or terminate your registration if you breach these Terms or provide inaccurate or misleading information.
7. Disclaimer of Liability
Medicatour Solutions Ltd explicitly disclaims any liability for medical treatments or outcomes provided by independent healthcare providers. Any medical disputes, complications, or dissatisfaction must be addressed directly with the relevant healthcare professional or institution. The Company is not responsible for missed appointments, delays, or service disruptions caused by third-party providers. Furthermore, Medicatour Solutions Ltd shall not be held liable for any business losses, indirect or consequential damages, loss of data, or software corruption resulting from the use of its website.
8. Payment & Refund Policy
Patients agree to pay all applicable facilitation fees to Medicatour Solutions Ltd. Medical treatment fees are paid directly to healthcare providers.
Facilitation fees are non-refundable once coordination services commence. In cases of cancellation after coordination has begun, Medicatour Solutions Ltd reserves the right to retain facilitation fees to cover administrative costs.
9. Patient Responsibilities
Patients using the services of Medicatour Solutions Ltd expressly agree to provide accurate and complete medical histories, to follow all medical instructions and guidance given by licensed healthcare providers, and to independently arrange and finance their own travel and accommodation needs. They also undertake to arrive punctually for all scheduled medical appointments and arranged transfers. Patients accept full responsibility for all healthcare-related decisions and their resulting outcomes. Medicatour Solutions Ltd expressly disclaims any liability arising from patient non-compliance, negligence, or failure to adhere to medical or logistical instructions.
10. Third-Party Links and Services
Our website may contain external links. Medicatour Solutions Ltd does not control, endorse, or assume responsibility for external sites’ content, practices, or policies. Users are advised to review third-party policies carefully.
11. Force Majeure (Unforeseen Circumstances)
Medicatour Solutions Ltd shall not be responsible or liable for service delays, cancellations, or disruptions caused by circumstances beyond our reasonable control, including natural disasters, pandemics, political unrest, strikes, regulatory changes, or operational disruptions at healthcare facilities.
12. Complaints and Dispute Resolution
Patients may submit complaints verbally or in writing. Medicatour Solutions Ltd undertakes prompt investigation and fair resolution of complaints.
Any disputes shall be governed by Cyprus law. Parties agree to attempt dispute resolution via mediation or arbitration prior to court proceedings.
13. Privacy and Data Protection
Medicatour Solutions Ltd complies fully with GDPR and Cyprus privacy laws. Patient data is confidentially handled and only shared with authorized healthcare providers. Refer to our comprehensive [Privacy Policy] (Insert Link Here).
14. Website Availability and Security
The website is provided “as is” and “as available,” without warranties. Medicatour Solutions Ltd does not guarantee that the website will be uninterrupted or free from errors, viruses, or other harmful components. Users are responsible for their device security.
15. Limitation of Liability
Medicatour Solutions Ltd shall not be liable for indirect, consequential, special, punitive, or exemplary damages, loss of profits, data, or goodwill arising from the use of our services or website.
16. General Provisions
These Terms are binding exclusively between you and Medicatour Solutions Ltd and may not be assigned or transferred to any third party. Medicatour Solutions Ltd reserves the right to update or amend these Terms at any time, and continued use of the website following any such changes constitutes your acceptance of the revised Terms. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms of Use are governed exclusively by the laws of the Republic of Cyprus. Any disputes are subject exclusively to Cypriot courts’ jurisdiction.
18. Contact Information
For any queries regarding these Terms of Use, please contact us at:
Medicatour Solutions Ltd Email: info@medicatoursolutionscy.com